Problem
Websites needed lightweight live support chat that could be embedded with minimal setup.
SaaS
Completed
Gliders Live Chat
Embeddable live chat system with WebSocket messaging, agent dashboards, and multi-site support.
Case study
Solution
Real-time chat SaaS with WebSocket connections, agent assignment, and an embeddable widget.
Technical challenges
- WebSocket connection management
- Message delivery across multiple agent sessions
Real-time
WebSockets
Embed
JS widget
Tech stack
Python
FastAPI
Redis
MongoDB